They got their money but we did not get the bed

My father purchased a bed at the Centurion Lifestyle branch on Wednesday 18 January 2023. He was informed that the bed was out of stock so delivery was scheduled for Saturday 21 January 2023. While in store, the representative assured him that the bed will be delivered on Saturday numerous times. By Saturday afternoon the bed was not delivered. . My father went to the store to find out why and was told that the bed will be delivered today (Monday 23 January 2023). He followed up again on Monday morning and was informed that, since he ordered a higher base, the bed will only be delivered on Wednesday. This fact was never communicated and as mentioned, he was assured numerous times at the time of purchase that the bed would have been delivered on Saturday, while now it will be a week before delivery. The fact that Dial-a-bed could not even give him a call to tell him about the delay is utterly unacceptable. This lack of service and communication will prevent anyone in our family from supporting Dial-a-bed in the future.