Thank You Thuli Mabena!!! ❤️❤️❤️

I contacted the help centre via WhatsApp because I was so upset. I recently had an accident so I bought a new bed for a lot of money to accommodate my new needs. I was upsold to get a mattress protector so that I could qualify for the 100 Night Comfort guarantee. I am not an unreasonable person so when my first few days with the new bed were uncomfortable I decided to give it a full month to account for the time it will take to break in the bed to suit my needs. A month later and I am in more pain than I was shortly after being discharged from the hospital.

I had to go through so many hoops to get a human being to assist me, but my word I have to give props to the human agent because they were exactly what I needed. Thuli Mabena eventually spoke to me on WhatsApp and explained how the Comfort guarantee works and how I should go about claiming a replacement. Thuli found the specific email address for the shop I bought the bed from and even helped me draft an appropriate email to make sure my complaint was clear and descriptive.

I must also mention that I was making this complaint in the evening during a long weekend but Thuli Mabena was kind, patient, and very very helpful. The work that Thuli did must be commended and compensated accordingly. Dial-A-Bed retained a customer because Thuli Mabena was so good.