Terrible customer service at the Tokai branch.

I chose Dial A Bed because it is a reputable company, and I am completely dissatisfied and disappointed by their service. I paid for delivery, yet ended up sleeping on the floor of my new place for several nights.

My bed didn't arrive on the scheduled Friday delivery date. I had to call both Sales and the Warehouse to get information. There appears to be no central database tracking delivery status, as everyone had to wait for the driver to clock in on Monday morning to find out what happened.

The warehouse finally reported that the driver claimed my domestic worker rejected the delivery, which makes no sense, as there was no domestic worker on Friday, and I never received the promised phone call saying the delivery was on its way. I verified my address, and all details are correct.

This was meant to be a straightforward delivery, yet I am still waiting for a bed and delivery that I paid for. All I have right now is an excuse that doesn't make sense. I hope that when the bed finally arrives, it's of better quality than their service.