Terrible customer service
Long story short.
Bought a bed 16 Jun'18. Got it 27 Jun'18. All good but the bed was faulty. Reported it 2 Jul'18. Promised to be replaced within 2 weeks. Just have to wait for delivery. After numeral calls, still no luck. Now they're dodging our calls,no one in available to help with the query.
Helpful (0)
Replies (7)0
Replies (7)
Dial-a-bed's replyOfficial
30 Jul 2018, 13:35Hi Alwyn
We would like to apologise for the inconvenience caused due to this. We have been in contact with the supplier and they will contact you on Wednesday 1st August to make arrangements for the exchange.
Kind regards
Dial-a-Bed Team
Dial-a-bed's reply30 Jul 2018, 13:35
Official
Hi Alwyn
We would like to apologise for the inconvenience caused due to this. We have been in contact with the supplier and they will contact you on Wednesday 1st August to make arrangements for the exchange.
Kind regards
Dial-a-Bed Team
's updateReviewer Update
07 Aug 2018, 19:51Good-day,
Had to call again today as nobody phoned. This is the worst service and I think it might be time to involve the consumer protection act.
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7) RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY
a) Right to demand quality service
Consumers are entitled to the following when entering into an agreement with a supplier
Timely performance and completion of service
Notice of any unavoidable delays in the completion of the service
High quality of workmanship and service
Use and installation of goods, free of defects and good quality
Suppliers must remedy and defects in quality or services or refund the consumer a reasonable amount of the price of the service or goods.
b) Right to safe, good quality goods
Consumers are entitled to products in good quality and safe working condition and free of defects.
Products must comply with the standards ACT NO 29 of 1993 or any other ACT REGULATIONS.
c) Right to imp**** warranty of quality
The producer, importer, distributor and supplier must warrant that the goods comply with requirements of being of good quality, durable and safe for the use as advertised or designed.
If goods are of inferior quality, unsafe or defective the consumer may return the product within a period of six months at the expense of the supplier.
Suppliers are obliged to repair, refund or replace the failed, defective or unsafe products
>https://www.saconsumercomplaints.co.za/your-rights/
's update07 Aug 2018, 19:51
Reviewer Update
Good-day,
Had to call again today as nobody phoned. This is the worst service and I think it might be time to involve the consumer protection act.
------
7) RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY
a) Right to demand quality service
Consumers are entitled to the following when entering into an agreement with a supplier
Timely performance and completion of service
Notice of any unavoidable delays in the completion of the service
High quality of workmanship and service
Use and installation of goods, free of defects and good quality
Suppliers must remedy and defects in quality or services or refund the consumer a reasonable amount of the price of the service or goods.
b) Right to safe, good quality goods
Consumers are entitled to products in good quality and safe working condition and free of defects.
Products must comply with the standards ACT NO 29 of 1993 or any other ACT REGULATIONS.
c) Right to imp**** warranty of quality
The producer, importer, distributor and supplier must warrant that the goods comply with requirements of being of good quality, durable and safe for the use as advertised or designed.
If goods are of inferior quality, unsafe or defective the consumer may return the product within a period of six months at the expense of the supplier.
Suppliers are obliged to repair, refund or replace the failed, defective or unsafe products
>https://www.saconsumercomplaints.co.za/your-rights/
's updateReviewer Update
08 Aug 2018, 09:01Finally got a response and the replacement bed will be delivered next week. Now we wait (again) and see.
's update08 Aug 2018, 09:01
Reviewer Update
Finally got a response and the replacement bed will be delivered next week. Now we wait (again) and see.
's updateReviewer Update
13 Aug 2018, 15:59I'm not sure how Restonic(Dial-a-Bed) even functions. Brought the wrong size bed to deliver. The service is not getting any better. I bought King XL now they replace it with a standard size bed. I have no words. What is happening at their offices?
's update13 Aug 2018, 15:59
Reviewer Update
I'm not sure how Restonic(Dial-a-Bed) even functions. Brought the wrong size bed to deliver. The service is not getting any better. I bought King XL now they replace it with a standard size bed. I have no words. What is happening at their offices?
's updateReviewer Update
13 Aug 2018, 16:02Solomon give me a call. Now I have arrange to be home for another delivery? I am home now! Why can't they just bring it now. Why did they bring the wrong size?
's update13 Aug 2018, 16:02
Reviewer Update
Solomon give me a call. Now I have arrange to be home for another delivery? I am home now! Why can't they just bring it now. Why did they bring the wrong size?
's updateReviewer Update
13 Aug 2018, 16:28Solomon is unfortunately not available to take or make calls. Spoken to an Ursula Marcus from Restonic whom is responsible for this complaint at Restonic.
's update13 Aug 2018, 16:28
Reviewer Update
Solomon is unfortunately not available to take or make calls. Spoken to an Ursula Marcus from Restonic whom is responsible for this complaint at Restonic.
's updateReviewer Update
13 Aug 2018, 16:41https://www.hellopeter.com/restonic-beds/reviews/terrible-customer-service-at-restonic- **********
's update13 Aug 2018, 16:41
Reviewer Update
https://www.hellopeter.com/restonic-beds/reviews/terrible-customer-service-at-restonic- **********