JT
Jurgens T

1 reviews | Active since Nov 2015

03 Feb 2024, 12:22

Stock or no stock please make up your mind

I ordered a bed on Wednesday 31 January 2024. When I contacted them so find out about delivery I was informed it will be 1 or 2 days and the order is ready for delivery. Today when I query delivery I was informed that they dont have stock and need to "upgrade" to another bed. It will take another 3 - 5 days before delivery. Why not inform me that you dont have stock? Why telling me the order is on its way if it is clearly not the case. The 1 or 2 days turns to more than a week now. This is unexpected. Then after 8 to 21 days they will probably have another wolhaar story.

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Replies (2)
Dial-a-bed
Dial-a-bed's reply05 Feb 2024, 07:23
Official
Hi Jurgens, your query has been escalated to our online manager for urgent attention and will be in contact with you soon to assist. Thanks, NG. 
Dial-a-bed
Dial-a-bed's reply14 Feb 2024, 10:31
Official
Hi Jurgens, this response is to confirm that your query has been resolved and we will now be closing it off. Thanks, NG.