Stay a way from Dial-a-Bed

Bought a Queen size bed in July 2019. Mattress got a deep "tear" inside. Obviously a manufacturing problem. Contacted them in January 2022. Mattress needs to be super clean and it is. Send someone out to my house because they did not believe me when I said it was a queen size. Six months later it is still a very big struggle to get the mattress replace. I had to pay R2000 for the fact that the mattress been used for two and a half years. So now I have spend R7000 on a mattress but can only choose a product of lower quality. Will never buy a product from dial a bed ever again. Empty promises and very poor after sales services. The CEO phoned to say sorry and promise to look into the situation but still nothing. My child sleeps on a coach now for 6 Months. You know a company real character is shown in how the treat clients in the "after sales". It is for all of us easy to receive money BUT...... Stay away from dial a bed they don't deliver!!!!!