Simmons beds - Poor Quality/No Service

I purchased a Simmons Prata mattress and base set at Dial-a-Bed, Atterbury value Mart on 21 July 2012. 2 weeks ago I noticed that the material on the one side of the mattress had detached itself completely from the seam and the springs, foam etc. of the inside were exposed.<br> <br> Simmons came to inspect the mattress, I received a call from Simmons saying that they would repair the mattress at a cost of R1000 to me. The repair time would be 2 to 3 weeks & Simmons would supply me with a mattress. I was assured that the mattress was new and was designed specifically for unsatisfied customers and would be discarded afterwards. This in itself is worrying, because how often does Simmons have problems with their mattresses??? The repair time of 2 to 3 weeks is really unacceptable to repair a mattress which is only 3 years old and for which I paid more than R12000 three years ago!. The workmanship of the mattress is inferior simple as that!<br> <br> Three e-mails to the Simmons customer care centre had no response!.... Do NOT Buy a Simmons Mattress ...<br> <br> Dial-a-Bed needs to warn customers about the poor quality of Simmons beds..the fabric WILL tear within 3 years and it WILL be your problem!