LN
Linda N

1 reviews | Active since Jul 2011

27 Mar 2018, 15:07

SIMMONS AND DIAL A BAD - BEWARE

Firstly Dial-a-bed is listed as a responding company. They have not responded to anybody on Hello Peter since November 2017.

Secondly do not purchase any beds from them where the make is uniquely made for Dial a bed. I am having so many problems. Spent over R20000.00 on a bed - Simmons brand - and have just been having endless problems and because they have already replaced the bases as they were noisy, the 3 year guarantee falls away and you have to pay again. So i said but what if i pay and then 2 months later they are noisy again - oh well those are the management's rules. MAYBE STAY AWAY FROM DIAL A BED AND FROM SIMMONS

0
Replies (3)
Dial-a-bed
Dial-a-bed's reply28 Mar 2018, 11:56
Official

Hi Linda

As per our conversation this complaint has been sorted out and delivery has been arranged for next week as discussed.

Kind regards

Dial-a-Bed Team

LN
Linda N's update04 Apr 2018, 12:58
Reviewer Update
Thank you to Joanne and Jacqui from Dial-A-Bed who have totally restored my faith in Dial-A-Bed. Finally after 3 years of problems with Simmons and getting replacement bases, Dial-A-Bed have at last determined that the problem was in the mattress and not the bases. I look forward to receiving my replacement mattress on Friday. Thanks again to Joanne and Jacqui, Dial-A-Bed is very lucky to have people like you on their team. I will be purchasing another bed from Dial-A-Bed next week again as I now feel totally comfortable with this company now that my faith has been restored.
Dial-a-bed
Dial-a-bed's reply04 Apr 2018, 13:52
Official

Hi Linda

We are delighted that your complaint has been resolved. Hope you will have many peaceful nights.

Kind regards

Dial-a-Bed Team