SHODDY UNACCEPTABLE AFTER SALE SERVICE BY DIAL-A-BED

DELIVERY PERSONEL WERE VERY RUDE AND UNHELPFUL. THEY WOULD NOT REMOVE THE OLD MATRESS FROM THE BASE AND PLACE THE NEW MATRESS IN POSITION. THEY WERE NOT ASKED TO TAKE THE OLD MATRESS AWAY, NOT ASKED TO REMOVE PACKAGING OR MAKE THE BED. THEY POINT BLANK REFUSED TO HELP THE CARER MOVE THE OLD MATRESS. SIMPLY PUT THE NEW MATRESS ON TOP OF THE OLD ONE. THE FRAIL 78 YEAR OLD LADY WHO PURCHASED THE MATRESS BECAME VERY VERY UPSET AND CONFUSED. SHE WANTED TO KNOW " WHERE WILL I SLEEP TONIGHT?". HOW IS IT THAT THE ELDERLY CAN BE TREATED SO DISMISSIVELY? WE REQUESTED A REFUND FOR THE RETURNED BASE WHICH WAS NOT REQUIRED. THE BASE HAS BEEN COLLECTED BUT AS YET NO REFUND.