Shoddy delivery service

<p>I purchased a new bed from Dial-A-Bed Umhlanga on 24 June 2017 and as I write this review, I have yet to receive my bed. I was promised delivery before Thurs 29 June. The salesman Mark, who incidentally is great at his job, called me only after I enquired about the delivery time. He said there was some accident with the delivery truck from Johannesburg and that I would only be receiving the bed on Mon 3 July. At no point, did he ever mention that there wasnt any stock in Durban. There was little I could do but wait and I did mention that the bed needed to be delivered by 2 pm today. He duly called me a few hours ago and said the delivery would definitely happen before 2 pm. Well, surprise, surprise, its almost 2pm and no bed has been delivered. Mark said there was little he could do because the deliveryman "Terry" was notified of the delivery time. Now I made arrangements for someone to be home to receive the delivery and this puts me in a bind. I did not like Mark's response that it was "out of his hands". I made payment in full ten days ago and it irks me that I am now held to ransom for Dial-A-Bed's appalling delivery service.</p>