LT
Ludwig T
1 reviews | Active since Nov 2019
15 Apr 2025, 11:19
Shocking Service
I bought 2 new bed bases and both were delivered damaged. They promised to replace them, and showed up last week out of the blue with no prearrangement. I was not able to accept it at the time, and was told they will come back later the same day, and they never showed up. Today I received a SMS confirming the delivery has been completed and to rate the service. Ironically the link does not even work.
Helpful (0)
Replies (7)0
Replies (7)
Dial-a-bed's replyOfficial
15 Apr 2025, 11:29Hi Ludwig, may you please confirm the store where the purchase was made so we can escalate your query to our regional manager for assistance. Thanks, NG.
Dial-a-bed's reply15 Apr 2025, 11:29
Official
Hi Ludwig, may you please confirm the store where the purchase was made so we can escalate your query to our regional manager for assistance. Thanks, NG.
LT
Ludwig T's updateReviewer Update
15 Apr 2025, 12:56Online order, believe Somerset Mall branch.
You also ignore all my emails and whatsapp messages. Please just refund my money as I no-longer would like to to business with you.
You also ignore all my emails and whatsapp messages. Please just refund my money as I no-longer would like to to business with you.
LT
Ludwig T's update15 Apr 2025, 12:56
Reviewer Update
Online order, believe Somerset Mall branch.
You also ignore all my emails and whatsapp messages. Please just refund my money as I no-longer would like to to business with you.
You also ignore all my emails and whatsapp messages. Please just refund my money as I no-longer would like to to business with you.
Dial-a-bed's replyOfficial
15 Apr 2025, 14:00Hi Ludwig, your query and request have been escalated to management for urgent assistance. Thanks, NG.
Dial-a-bed's reply15 Apr 2025, 14:00
Official
Hi Ludwig, your query and request have been escalated to management for urgent assistance. Thanks, NG.
LT
Ludwig T's updateReviewer Update
15 Apr 2025, 16:09Stilll no feedback.. please process a refund, third time you simply not show up. this is absurd.
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Ludwig T's update15 Apr 2025, 16:09
Reviewer Update
Stilll no feedback.. please process a refund, third time you simply not show up. this is absurd.
Dial-a-bed's replyOfficial
15 Apr 2025, 16:15Hi Ludwig, your request has been escalated to management for their attention. Thanks, NG.
Dial-a-bed's reply15 Apr 2025, 16:15
Official
Hi Ludwig, your request has been escalated to management for their attention. Thanks, NG.
LT
Ludwig T's updateReviewer Update
15 Apr 2025, 16:17they dont respond on email, whatsapp nothing... I really dont know what you comment means as it does not seem to do anything
LT
Ludwig T's update15 Apr 2025, 16:17
Reviewer Update
they dont respond on email, whatsapp nothing... I really dont know what you comment means as it does not seem to do anything
Dial-a-bed's replyOfficial
16 Apr 2025, 10:31Hi Ludwig, we can confirm that our warehouse manager has contacted you to assist in resolving your complaint. Thanks, NG.
Dial-a-bed's reply16 Apr 2025, 10:31
Official
Hi Ludwig, we can confirm that our warehouse manager has contacted you to assist in resolving your complaint. Thanks, NG.