AG
Anita G
1 reviews | Active since Jul 2011
14 Jul 2022, 20:34
Shocking quality beds
In 2019 we bought a Queen size bed from Dial-a-bed in Ballito Junction. Not even 3 years later my husband and I had to fix the base ourselves because the wood panels was not fastened properly. Our mattress is lumpy and a nightmare to sleep on. We wake up with sore backs every day. I understand that out bed set is out of warranty now and that is not the problem. My problem is what type of quality beds to you sell that does not even last 3 years. Our previous bed we had over 10 years with no problem at all. We will definitely not be buying from you guys ever again
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Replies (3)
Dial-a-bed's replyOfficial
15 Jul 2022, 15:38Hi Anita, your query has been escalated to our regional manager for urgent assistance and will be in contact with you soon. Thanks, NG.
Best regards,
Dial-a-bed's reply15 Jul 2022, 15:38
Official
Hi Anita, your query has been escalated to our regional manager for urgent assistance and will be in contact with you soon. Thanks, NG.
Best regards,
AG
Anita G's updateReviewer Update
15 Jul 2022, 18:37Thank you to Rashid Khan for contacting me and assisting me with my complaint. Excellent service from him
AG
Anita G's update15 Jul 2022, 18:37
Reviewer Update
Thank you to Rashid Khan for contacting me and assisting me with my complaint. Excellent service from him
Dial-a-bed's replyOfficial
18 Jul 2022, 16:39Hi Anita, thank you for the feedback. We have shared it with Rashid. Thanks, NG.
Best regards,
Dial-a-bed's reply18 Jul 2022, 16:39
Official
Hi Anita, thank you for the feedback. We have shared it with Rashid. Thanks, NG.
Best regards,