Refund terrible service

I placed an order online because I believed that it will be delivered. The following day I received a call saying my order can't be delivered due to restrictions of the lockdown. I then sent an email to orders@dialabed saying I am cancelling my order. I spoke to the agent online via chats and she said I should send proof of payment. I sentu proof of payment to Jeanet@dialabed and she responded saying she received it and will send it up. Till today I still have not received my refund. No one is calling or sending me an email. I need my account to be refunded please. I cancelled the order and need my refund why is no one assisting me. Order number is ***. I don't appreciate this kind of treatment from Dial a bed. I want my money please.