Refund request - emails ignored

I visited your Fourways store on Saturday, 22 July. Made a purchase of a bed advertised in store (assisted by Emmanuel and Ashwin). I was misled with the prices and found the bed cheaper on your website. I called the store and asked that they cancel the purchase I made in store and refund the money to me. Ashwin (the manager) responded giving me a further discount and I refused. Emmanuel then asked me for my banking details, which I sent to him immediately on Saturday. On Monday morning, 24 July, Emmanuel asked for a copy of my ID - I again provided a copy immediately. I've been following up on the refund and I am now being ignored, even though I said I would escalate this to your head office.

Can someone please confirm when I will be refunded for the purchase? It has been over a week since my request and both Emmanuel and Ashwin from your Fourways store is ignoring my emails.

Thanks!