MN
Marilette N
1 reviews | Active since Feb 2018
13 Jul 2023, 11:00
Received SOAKING WET, STAINED BEDS!!
I am so disappointed!! I ordered 4 Bed sets!! It arrived Soaking wet! The plastic was ripped so the most of them had mud stains as well!! I emailed and asked for a replacement, there was no problem according to the emails and suddenly.. NOTHING!! I hear nothing from them!!! It is a month later and my guesthouse cant function because of this!! When we call they say we should rather email but no one answers me!
Helpful (0)
Replies (3)0
Replies (3)
Dial-a-bed's replyOfficial
13 Jul 2023, 11:17Hi Marilette, your query has been escalated to our online manager for urgent attention and will be in contact with you soon to assist. Thanks, NG.
Dial-a-bed's reply13 Jul 2023, 11:17
Official
Hi Marilette, your query has been escalated to our online manager for urgent attention and will be in contact with you soon to assist. Thanks, NG.
Dial-a-bed's replyOfficial
17 Jul 2023, 13:12Hi Marilette, we followed up on your query and our online manager has confirmed that our team has been in contact with you to assist. Our Vredenburg store manager will be in contact with you during the course of this week to confirm the date of the exchange. Thanks, NG.
Dial-a-bed's reply17 Jul 2023, 13:12
Official
Hi Marilette, we followed up on your query and our online manager has confirmed that our team has been in contact with you to assist. Our Vredenburg store manager will be in contact with you during the course of this week to confirm the date of the exchange. Thanks, NG.
Dial-a-bed's replyOfficial
24 Jul 2023, 10:05Hi Marilette, our team has provided an update and we can now confirm that this query has been resolved. Thanks, NG.
Dial-a-bed's reply24 Jul 2023, 10:05
Official
Hi Marilette, our team has provided an update and we can now confirm that this query has been resolved. Thanks, NG.