PROMISE NOT KEPT

<p>We went to Dial-A-Bed in Stoneridge on Wednesday evening at 17.50 to purchase a new bed. </p> <p> </p> <p>The salesman was friendly and helpful and we paid for our new king size Simmonds bed plus a memory foam pillow, a mattress protector and delivery. Yes delivery on an order over R20k is not free even though it is approx 7km from the store.</p> <p> </p> <p>We asked if this could be delivered next day ( a sign on the counter says they can deliver same day) we were told that it was too late for delivery for Thursday but we would definitely have our new bed Friday afternoon.</p> <p> </p> <p>We received a call today to say we won't be getting our new bed today and that it can only be delivered on Sat after 12pm.</p> <p> </p> <p>Besides the fact that this is inconvenient, because I won't be home, it is not what was promised. I was called by Pieter someone at the branch who said "Sorry about this the trucks have left and I can get them to deliver to the branch in the morning and then I can arrange for private delivery later in the day. </p> <p> </p> <p>If I had spent a few thousand no problem, but this order was over R20k - how often do you sell beds to this value and why am I getting such terrible service? </p> <p>I now have to rearrange my Saturday, to make sure someone is home when the bed is delivered.</p> <p>I WILL NOT dialling Dial-A-Bed for my next purchase that is for sure!!!</p> <p> </p> <p>UNHAPPY CUSTOMER!</p> <p> </p>