POOR SERVICE AND POOR QUALITY BEDS

I purchased a bed end of November 2022. within a week of delivery the mattress started sinking on 1 side only. this was reported to the sales lady. she advised it would be sent to the supplier.

08.12.2022 supplier acknowledged complaint.

14.12.2022 exchange was authorized.

at this stage i was advised dial a bed was unable to source the mattress as the local warehouse did not have any.

i was then told the supplier had closed for the festive period.

Monday 23.01.2023 i got a call from Adrian, store manager who advised the order was placed and he would call me with an estimated delivery date.

Wednesday, 25.01.2023 the sales lady Aqua calls me and states it would take 8 to 10 days to manufacture the bed.

my problem with this is store was aware of the exchange on the 14.12.2022, if you knew warehouse had no stock why was the order not put through at that time?

I'm now left with severe back problems as i have no alternative bed and this mattress is getting worse by the day.