TL
Tiaan L
1 reviews | Active since Jul 2011
09 Sept 2021, 13:11
Poor Service
On 05 August 2021 I bought a memory foam pillow from Dial-a-Bed Atterbury. The salesman Joe however provided me with the wrong product, and I exchanged it on 15 August for the correct one. They could not refund the difference to my credit card and Mpho requested that I send them my banking details so that they could pay the difference to my account. To date, after 3 x requests they have not responded. I find their conduct and service unacceptable.
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Replies (2)
Dial-a-bed's replyOfficial
10 Sept 2021, 10:07Hi Tiaan, We're sorry to read about your experience with Dial a Bed.
We have escalated your query to our regional manager of the store for urgent assistance, and they will be in contact with you soon.
We have escalated your query to our regional manager of the store for urgent assistance, and they will be in contact with you soon.
Dial-a-bed's reply10 Sept 2021, 10:07
Official
Hi Tiaan, We're sorry to read about your experience with Dial a Bed.
We have escalated your query to our regional manager of the store for urgent assistance, and they will be in contact with you soon.
We have escalated your query to our regional manager of the store for urgent assistance, and they will be in contact with you soon.
TL
Tiaan L's updateReviewer Update
11 Sept 2021, 09:00Received refund from Dial-a-Bed
TL
Tiaan L's update11 Sept 2021, 09:00
Reviewer Update
Received refund from Dial-a-Bed