Poor Feedback & Incorrect Information Supp****

I purchased a Restonic Queen size extra length bed from Dial a bed in Springfield park under 2.5years ago.<br> This bed came with a 1year guarantee & a 5year Warranty.When purchasing this bed I was informed that this a good buy and will suit my needs.<br> This bed started to become uncomfortable where you could feel the springs of the mattress against your back.<br> I called dial a bed & to my surprise I was informed that this bed was not a day to day use bed,and this was the reason for this problem & the sales lady tried to sell me another bed. So I requested they fix up the bed i currently have. Again to my surprise I was told that i need to pay a warranty fee if they where to repair or replace this. This was not told to me when i purchased the bed. The supplier came through and had a look at the bed and for weeks after no one responded. After about a month i received a call form Dial a bed stating that the supplier was supposed to call me& was given his details as the store didn't know much either. When i called the supplier he said that it was not his job to give me feedback.<br> This is so unprofessional from a big company like dial a bed.This is poor service and hidden fineprint ...be aware