ED
Eugene D

1 reviews | Active since Mar 2009

11 Apr 2023, 16:26

Poor delivery times and sub par service

Went in to the randridge mall store on Thursday 30 March. Was promised delivery would be Friday or Saturday afternoon at the latest. I was then told that I would only be able to get it delivered "between the 3rd and the 11th". Today is the 11th, I was initially told that it will definitely be delivered tomorrow. Just for the warehouse to call me and say best they can do is Thursday. I contacted the store again to which they rep**** that I they were using another contractor and it will definitely be tomorrow. Just for the warehouse to call me back and say best they can do is Thursday. Then I get another email back from the store to say the warehouse told them they verbally agreed to Thursday with me and I "was completely fine with it". Hopefully it actually gets delivered on Thursday. Honestly, buy a bed from someone else, Dial-a-bed is extremely disorganized.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply12 Apr 2023, 08:39
Official
Hi Eugene, your query has been escalated to our regional manager for urgent attention and will be in contact with you soon to assist Thanks, NG.