HS
Hein S
1 reviews | Active since Jul 2011
09 Sept 2025, 12:29
Poor delivery coordination and delays
Great service in the store - terrible after-sales coordination for delivery. Delayed our delivery without telling us. I called the warehouse and was told they could not reach us, and perhaps we had blocked their number. I checked and confirmed no missed call from them and no blocked number. They tried to imply that we were to blame for the delay by not being contactable - this is poor customer service.
Helpful (0)
Replies (4)0
Replies (4)
Dial-a-bed's replyOfficial
09 Sept 2025, 13:39Dear Hein,
We appreciate you bringing your query to our attention. Feedback is very important to us.
We would appreciate if you could let us know if your order has been received, so that we can direct your query to the appropriate department. In the meantime, I will follow up with the store and ask for your patience at this time.
Regards,
LP
We appreciate you bringing your query to our attention. Feedback is very important to us.
We would appreciate if you could let us know if your order has been received, so that we can direct your query to the appropriate department. In the meantime, I will follow up with the store and ask for your patience at this time.
Regards,
LP
Dial-a-bed's reply09 Sept 2025, 13:39
Official
Dear Hein,
We appreciate you bringing your query to our attention. Feedback is very important to us.
We would appreciate if you could let us know if your order has been received, so that we can direct your query to the appropriate department. In the meantime, I will follow up with the store and ask for your patience at this time.
Regards,
LP
We appreciate you bringing your query to our attention. Feedback is very important to us.
We would appreciate if you could let us know if your order has been received, so that we can direct your query to the appropriate department. In the meantime, I will follow up with the store and ask for your patience at this time.
Regards,
LP
HS
Hein S's updateReviewer Update
09 Sept 2025, 13:40No. Not received yet. I was told it would be sent tomorrow.
HS
Hein S's update09 Sept 2025, 13:40
Reviewer Update
No. Not received yet. I was told it would be sent tomorrow.
Dial-a-bed's replyOfficial
10 Sept 2025, 08:14Thanks for letting us know. We will also follow-up from our end and keep you posted on this platform. LP
Dial-a-bed's reply10 Sept 2025, 08:14
Official
Thanks for letting us know. We will also follow-up from our end and keep you posted on this platform. LP
Dial-a-bed's replyOfficial
10 Sept 2025, 11:24Dear Hein,
The store has confirmed that you with will receive delivery of the bed today. The warehouse should be in touch with you to arrange delivery time if they haven't done so already.
Thank you once again for flagging with us and we appreciate your patience.
Regards, LP
The store has confirmed that you with will receive delivery of the bed today. The warehouse should be in touch with you to arrange delivery time if they haven't done so already.
Thank you once again for flagging with us and we appreciate your patience.
Regards, LP
Dial-a-bed's reply10 Sept 2025, 11:24
Official
Dear Hein,
The store has confirmed that you with will receive delivery of the bed today. The warehouse should be in touch with you to arrange delivery time if they haven't done so already.
Thank you once again for flagging with us and we appreciate your patience.
Regards, LP
The store has confirmed that you with will receive delivery of the bed today. The warehouse should be in touch with you to arrange delivery time if they haven't done so already.
Thank you once again for flagging with us and we appreciate your patience.
Regards, LP