Poor customer service - online purchase

I placed an online order on the 26th of November 2022. Today is the 10th of December 2022 I'm still waiting for my bed to be delivered. The first email I sent through, they responded saying someone would contact me, I still haven't received a call or follow up e-mail My follow up E-mails have not be responded to. I've tried calling. No one ever picks up. So I used their whatsapp line and I was told the warehouse was waiting got stock and someone would contact me within two days ...that was almost two days ago. I should have patience but there is no liasion between the company and customer, their contact lines are useless their email services is the absolute worst and most frustrating thing.

I ordered the bed, I paid for the bed, but why am I sleeping on my couch when my bed has been bought and paid for

I regret shopping with dial-a-bed, looking at the reviews now I should have checked them before. I would just like my bed delieverd & be in best condition (no problems with creeking, spings, torn materials etc ...) I need someone from management to contact me so we can sort this out immediately.