gG
gifappel G
1 reviews | Active since Nov 2016
07 Aug 2020, 20:55
Poor customer service, no resolution on the worst mattress ever from Forty-winks.
My elderly parents bought a Forty-Winks mattress from the Centurion branch In October of last year. Within a matter of months the mattress started sinking in and creating lumps. We have been contacting Dial-a-bed every week for the last 2 months without resolution on whether this mattress will be exchanged or not. No clear feedback and full of excuses! It is terrible that the sales agents just don't care about the people having to use these awful products, after paying thousands of Rands. I am so disappointed and ready to drop this mattress off myself and demand a refund.
Helpful (0)
Replies (5)0
Replies (5)
Dial-a-bed's replyOfficial
08 Aug 2020, 19:53Hi Germari
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Dial-a-bed's reply08 Aug 2020, 19:53
Official
Hi Germari
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
gG
gifappel G's updateReviewer Update
25 Aug 2020, 11:002 weeks later this matter is still not resolved....
The issue is the team on the ground at Bylsbridge. A lot of excuses that the factory/manufacturer is the bottleneck.
I challenge dial a bed to hold their suppliers accountable and push to get customer issues resolved! There are so many complaints about Forty-winks, why do you even sell their products? And now to have to swop out for another Forty-winks mattress... no idea when the mattress will be inspected or swopped. There is no trust that this will turn out better than the first purchase.
My parents have not had a restful nights sleep in months!!!!!
The issue is the team on the ground at Bylsbridge. A lot of excuses that the factory/manufacturer is the bottleneck.
I challenge dial a bed to hold their suppliers accountable and push to get customer issues resolved! There are so many complaints about Forty-winks, why do you even sell their products? And now to have to swop out for another Forty-winks mattress... no idea when the mattress will be inspected or swopped. There is no trust that this will turn out better than the first purchase.
My parents have not had a restful nights sleep in months!!!!!
gG
gifappel G's update25 Aug 2020, 11:00
Reviewer Update
2 weeks later this matter is still not resolved....
The issue is the team on the ground at Bylsbridge. A lot of excuses that the factory/manufacturer is the bottleneck.
I challenge dial a bed to hold their suppliers accountable and push to get customer issues resolved! There are so many complaints about Forty-winks, why do you even sell their products? And now to have to swop out for another Forty-winks mattress... no idea when the mattress will be inspected or swopped. There is no trust that this will turn out better than the first purchase.
My parents have not had a restful nights sleep in months!!!!!
The issue is the team on the ground at Bylsbridge. A lot of excuses that the factory/manufacturer is the bottleneck.
I challenge dial a bed to hold their suppliers accountable and push to get customer issues resolved! There are so many complaints about Forty-winks, why do you even sell their products? And now to have to swop out for another Forty-winks mattress... no idea when the mattress will be inspected or swopped. There is no trust that this will turn out better than the first purchase.
My parents have not had a restful nights sleep in months!!!!!
Dial-a-bed's replyOfficial
25 Aug 2020, 11:12Hi Germari,
Our regional manager will be in touch with you shortly to resolve the matter.
Our regional manager will be in touch with you shortly to resolve the matter.
Dial-a-bed's reply25 Aug 2020, 11:12
Official
Hi Germari,
Our regional manager will be in touch with you shortly to resolve the matter.
Our regional manager will be in touch with you shortly to resolve the matter.
gG
gifappel G's updateReviewer Update
31 Aug 2020, 08:55I'm happy to report that the issue has been resolved. Thanks so much to the regional manager and staff from the branch for escalating this matter and assisting.
gG
gifappel G's update31 Aug 2020, 08:55
Reviewer Update
I'm happy to report that the issue has been resolved. Thanks so much to the regional manager and staff from the branch for escalating this matter and assisting.
Dial-a-bed's replyOfficial
31 Aug 2020, 10:22Hi Germari,
Thank you for messaging us
We're happy to read that the matter has been resolved.
Thank you for messaging us
We're happy to read that the matter has been resolved.
Dial-a-bed's reply31 Aug 2020, 10:22
Official
Hi Germari,
Thank you for messaging us
We're happy to read that the matter has been resolved.
Thank you for messaging us
We're happy to read that the matter has been resolved.