Poor Customer feedback - SHOCKING!

<p>I first emailed the customer service team on the 17 Jan 2017 with regards to my Serta Mattress. I received a call to confirm that my query had been logged and I can expect an inspector to call me in the next two weeks. it’s been over a month now and I have heard nothing. I even emailed them again on the 20th February and still no response. Definitely not a great customer service experience!</p>