POOR CUSTOMER CARE - BY CONSULTANT

We bought a bed 3years ago, the middle bottom part is sinking, i reported this @Arbour crossing branch where we bought the bed. A few days later i was phoned by a man who told me i should take pictures and send them to a whatsapp number, i did that, the following day i was phoned by a 011 number and a very rude lady told me the bed is not for sitting but for sleeping, the sinking has got to be visible even if no one is sitting, she didn't want to listen to me, id appreciate if management can listen to our conversation and tell me if thats the way they train their staff to address the customers, she made me feel like her little daughter whom she can just say anything she likes to. I had to hangup because she wasnt willing to listen to me.

Apparently the store knows about this because the sales men called me after i had received that call and promised to call me back but he hasnt.