Poor communication and service from Dial-a-Bed

We ordered a bed 2 weeks ago and opted to pick up the bed ourselves. After a few days of no communication from Dial-a-Bed's side we decided to phone in order to find out when and where to pick up the purchase. After a week of numerous phone calls and no answer as to when the delivery will take place we finally received a response that the bed will be delivered as an 'apology' for the waiting period. When asked when it will be delivered, we yet again only received answers like 'let me QUICKLY phone the warehouse and I'll come back to you immediately' and once again NO-ONE would phone back - this happened twice. Last week Friday we found out that we could expect the delivery during the course of the weekend- once again nothing happened. Yesterday, we phoned Dial-a-Bed AGAIN only to hear that it was supposed to be sent out already but there must be an issue at the warehouse - "I will find out and phone you right back"... It is now another day later and still no response from anyone on Dial-a-Bed's side. Never have I received such bad service in terms of communication. A simple apology and an estimated time frame with regards to the delay would have sufficed, instead we received empty promises and a total lack of communication (not only between ourselves and Dial-a-Bed but also between the Dial-a-Bed Customer Service and the Warehouse. Unfortunately, I will not only not recommend Dial-a-Bed but also encourage others to not use their service.