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cerry - lee chelin
1 reviews | Active since Sept 2012
30 Mar 2026, 12:14
Poor communication.
My husband has always bed a fan of dial a bed and never received bad service. We went and bought a base on Friday got brillant service was told bed would be delivered on Saturday. Just to receive a call to be told sorry it can only come on Monday . It’s now 12:00 and no phone call about the base coming today . I cannot spend another night sleeping on a mattress which is based on the floor. Unable to phone to find out if the base is coming because everything is done via a chatbot now.
Helpful (0)
Replies (6)0
Replies (6)
Dial-a-bed's replyOfficial
30 Mar 2026, 12:17Good day Cerry-Lee. Your query has been escalated to management for their attention. We will be in contact with you soon. Thanks, BM
Dial-a-bed's reply30 Mar 2026, 12:17
Official
Good day Cerry-Lee. Your query has been escalated to management for their attention. We will be in contact with you soon. Thanks, BM
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cerry - lee chelin's updateReviewer Update
30 Mar 2026, 13:05Thank you so much , 2 night sleeping on the floor, because apparently they could not deliver on Saturday because of it being month end and too many beds to delivered. I would of expected a phone call this morning. I am trying to use your whatzapp chat but I cannot get an answer. i have phoned the store and they said they would call but I have not received a call . and it 3 hrs to go before knock off time.
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cerry - lee chelin's update30 Mar 2026, 13:05
Reviewer Update
Thank you so much , 2 night sleeping on the floor, because apparently they could not deliver on Saturday because of it being month end and too many beds to delivered. I would of expected a phone call this morning. I am trying to use your whatzapp chat but I cannot get an answer. i have phoned the store and they said they would call but I have not received a call . and it 3 hrs to go before knock off time.
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cerry - lee chelin's updateReviewer Update
30 Mar 2026, 13:07We bought in store because we did not want to wait for a base, our base of 18 years broke. if it was just for luxury I would of ordered online and accept the wait but there is a sign that say 24hrs after purchase on the counter,
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cerry - lee chelin's update30 Mar 2026, 13:07
Reviewer Update
We bought in store because we did not want to wait for a base, our base of 18 years broke. if it was just for luxury I would of ordered online and accept the wait but there is a sign that say 24hrs after purchase on the counter,
Dial-a-bed's replyOfficial
30 Mar 2026, 14:18Good afternoon Cerry-lee, we can confirm that our regional manager has been in contact with you earlier today, and feedback has been provided. Thanks, NM.
Dial-a-bed's reply30 Mar 2026, 14:18
Official
Good afternoon Cerry-lee, we can confirm that our regional manager has been in contact with you earlier today, and feedback has been provided. Thanks, NM.
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cerry - lee chelin's updateReviewer Update
31 Mar 2026, 08:29Thank you the bed was delivered yesterday at 16:30. Maybe you should do a tracking system like Temu and SHEIN. Would stop all this confusion as well and people do not get stuck trying to talk to a chatbot.
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cerry - lee chelin's update31 Mar 2026, 08:29
Reviewer Update
Thank you the bed was delivered yesterday at 16:30. Maybe you should do a tracking system like Temu and SHEIN. Would stop all this confusion as well and people do not get stuck trying to talk to a chatbot.
Dial-a-bed's replyOfficial
01 Apr 2026, 11:37Good morning, Cerry-lee. Thank you for the confirmation. We are pleased to know that your order was successfully fulfilled. Your suggestion will be shared with our team. Wishing you many good nights sleep on your new bed.
Thanks, NM.
Thanks, NM.
Dial-a-bed's reply01 Apr 2026, 11:37
Official
Good morning, Cerry-lee. Thank you for the confirmation. We are pleased to know that your order was successfully fulfilled. Your suggestion will be shared with our team. Wishing you many good nights sleep on your new bed.
Thanks, NM.
Thanks, NM.