1 reviews | Active since Apr 2015
****ed off customer!!!
On the 29th of March 2015 I purchased a bed online with Dial-a-bed, this was a Sunday. The following day I contacted them and spoke to Belinda, who initially told me my payment did not reflect. I called later that day (30 March) and was advised that my payment had been received (strange how Belinda could not trace an FNB to FNB payment but later on, it magically appeared). I was the contacted later that same day (30th of March) and advised that the bed I had ordered was out of stock and that I was to wait 14 working days. No problem! on the 14th working day 20 April , i then contacted Dial-a-bed and spoke to Solly who said the beds are at the warehouse, mine would be delivered on Saturday the 25th of April. On Friday the 24th of April I contacted to confirm delivery to which Solly advised oh sorry the bed will be delivered on Wednesday 29th of April at 19:00 as there is no one at my house during the day. Today I call only to be told some or other story to which i did not listen to because ive been ****ed around long enough. No feedback at any point, customer must follow up. This bed has been paid for and is NOT BEEN GIVEN TO ME FOR FREE! i want this ******** mess sorted out TODAY!!
Hi Shirelle
Apologies for the late response we are sure that this issue has been resolved. If not please contact your branch as soon as possible.
Kind regards
Dial-a-Bed Team
Hi Shirelle
Apologies for the late response we are sure that this issue has been resolved. If not please contact your branch as soon as possible.
Kind regards
Dial-a-Bed Team
