Pathetic service & Attitide from Branch Manager

I purchased a Sealy Queen sized bed & mattress on Saturday at the southgate store,Yesterday I received a call from Thabang that the bed had arrived & I had 2 collect it immediately as they had no space 2 keep the bed in the store until Saturday (is this not a bed shop??). Thabang advised me that the delivery guys from dial a bed would deliver the bed. I later learned that he had arranged external transport for the bed with the guys that are parked outside the mall (This is a concern for me due to the fact that I allowed people in my home that neither I nor Thanbang knew). upon arriving at the store 2 pay the delivery charges after work Thabang was helping a customer while Kollie played games on the computer & i was left 2 wait. When I complained about this as well as the fact that they had no packets for the mattress protector & 2 microfibre pillows which I had to carry very uncomfortably all the way to other end of the mall, the manager told me that she refuses 2 help me as she is not my child. Thabang and Kollie then spitefully made me wait 30minutes for R50 change telling me he had no change only for him to give me the change when he felt I had waited long enough. Pathetic!