PATHETIC SERVICE

I bought 2 beds online. Great easy process. Delivery takes place after a thorough check I find that the 1 mattress is torn. I lodge a complaint with *** and *** za so that I can get a replacement mattress. Not 1 response. When I called I am told that the customer service lady only starts at 1pm and will call me back. Its day 5 and no response from dialabed even after I send a followup email. PATHETIC. I am within my rights to return the order which I will and buy somewhere else