Pathetic Customer Service and Potential *****

I would like to review the terrible service from Clearwater Dial-a-bed, I was initially helped by a gentleman who directly me to the Whatsapp process to open a TFG account to make my purchase as he explained the promo and additional benefits. I completed the process and went back the next day to pick up the card and that where the service took a turn for the worst as the store was empty and we were the only customers yet we were made to wait over half an hour by Thabo and he female colleague both of whom are incredibly rude and unhelpful aside from inefficient. I eventually got fed-up and left to Coricraft next door where they were willing to help complete the process but were told the previous store had already activated my card and I needed it to proceed. I went back to get the card where they refused to release it, Thabo now apparently knows all the procedures and was quick to call TFG but they even suggested blocking the card as I said I was uncomfortable leaving an active card there with Thabo and team as they could commit *****. There was every indication that it was their intention as there was no reason to not let me complete the application next door with my card, however their overall attitude and pathetic service is why I personally feel the branch should actually be closed down.