Pathetic customer service

I ordered a Queen bed base through your company on the 1st of August. On the 2nd of August, I received an email from Lunga Nkosi informing me that the warehouse would be in contact with me regarding delivery. The warehouse called me the same day, confirming that the base would be delivered on Saturday afternoon, 3rd of August.

As per our call on Friday, they confirmed that the driver would be here late afternoon on Saturday.

The driver contacted me at about 11:30 on Saturday and I confirmed that we would be home by 13:00.

At 15:43 I got a WhatsApp from Kevin informing me that his GPS could not find our address. I send him detailed directions of our address and his reply was “ I am not good at the direction, please send me a location” As this is the job of the driver - please sort them out with locations before they leave the warehouse.

After that he called me, his airtime run out and at 16:00 he said that he is in Fishhoek because his delivery notes said we stay in Elgin, Fishhoek? We live in Elgin, as indicated on the form I filled in and NOT in Fishhoek.

No further arrangements have been made to deliver our bed base.