Order never received and lack of communication

I ordered a bed base a month ago and still have not received it. I also have not received a refund. So basically, you pay for something you never receive. Communication is also terrible. No feedback. The main number to dial a bed online purchases is out of order as well so you are forced to email and pray for a response. Be warned before purchasing from dial-a-bed online. If your order is small they seem not to care about it.