One bad apple can spoil the whole bunch.

I went to the Brackenfell / Cape Gate branch near Cape Gate Makro and received excellent service and advice from Marti. I am thankful for the expert knowledge and friendliness of Marti throughout the whole process of buying a top quality bed. Unfortunately, on the day of the delivery (25 Nov) when the warehouse tried to call me, after I have specified that they should contact my wife as I teach during the day, they could not reach me. The warehouse then contacted the branch and told them that they cannot reach us. Someone from the branch, a male employer, phoned my wife and was extremely rude to her. Telling her that if I do not answer my phone the warehouse will not deliver the already paid products. I feel that this was unnecessary and ridiculous. Not just because we specified that they should call her instead of me but also just in general to talk to a customer in that manner after the customer has just spent a lot of money (to us) at their branch. Marti, the employees at the warehouse as well as the employees who did the delivery were all very friendly, except for one rude and ill-mannered person. Unfortunately he did not supply my wife with his name. I will most definitely think twice before going to Dial-a-bed again.