KM
Kesenogile M
1 reviews | Active since Dec 2020
13 Jan 2023, 09:55
Non-delivery of bed within promised period
Hello Peter I bought a bed at Dial-a-Bed on the 9th January 2023 online. My order number is Order #***. The post read that it would be delivered 2-3 working days. I still haven't received the bed on the 4th working day and they are sending me from pillar to post when I ask about delivery of the bed. I have been communicating with a consultant by the name of Shanene and now she is no longer responding to my emails when I ask her where my bed is. This is **************** - please assist.
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Replies (2)
Dial-a-bed's replyOfficial
13 Jan 2023, 14:10Hi Kesenogile, thank you for reaching out to us. Our delivery lead times are calculated based on the nearest store from the delivery address. Due to your order requiring delivery 130km from the nearest Dial-a-Bed store, we recalculate the delivery time to an estimated 5-10 working days. A confirmation email was sent in this regard. Our Bela-Bela store will receive the stock on Monday and will make contact with you for your purchase to be delivered on Tuesday. Please let us know if there is anything else we can assist with.
-JJ
-JJ
Dial-a-bed's reply13 Jan 2023, 14:10
Official
Hi Kesenogile, thank you for reaching out to us. Our delivery lead times are calculated based on the nearest store from the delivery address. Due to your order requiring delivery 130km from the nearest Dial-a-Bed store, we recalculate the delivery time to an estimated 5-10 working days. A confirmation email was sent in this regard. Our Bela-Bela store will receive the stock on Monday and will make contact with you for your purchase to be delivered on Tuesday. Please let us know if there is anything else we can assist with.
-JJ
-JJ
KM
Kesenogile M's updateReviewer Update
13 Jan 2023, 15:03Good day - why was this information not shared when I made the purchase? There are bed shops in Thabazimbi I could have go to had I known your information on the website still needs to be recalculated. I requested my money back as I need to go buy a bed urgently. It's now 4 working days as opposed to 2-3 working days your website is saying. There is no mention that you recalculate days when you make a purchase. You are misleading customers.
KM
Kesenogile M's update13 Jan 2023, 15:03
Reviewer Update
Good day - why was this information not shared when I made the purchase? There are bed shops in Thabazimbi I could have go to had I known your information on the website still needs to be recalculated. I requested my money back as I need to go buy a bed urgently. It's now 4 working days as opposed to 2-3 working days your website is saying. There is no mention that you recalculate days when you make a purchase. You are misleading customers.