No stock and then damaged stock

On 4th August I bought a bed through the website, only to be informed that there was no stock of the one that I had selected, If I still wanted to purchase a bed I would have to pay in R400 for one in stock.<br> <br> This I did, only to be informed that the one in stock was damaged... and that I had the option to wait 14 days for delivery!<br> <br> I asked for a refund, that I promptly received.<br> <br> My issues/questions are