No service

Bought 2x sealy pillows on 12/12/2019 at Town Square, Richards Bay . Apparently the printer was not working. Mark gave his cell phone nr to remind him to send me an invoice once printer is working. On 15/01/2020 I sent an sms requesting the invoice. No response. 2 weeks later I went to the branch, salesman wrote down my detail, again requesting the invoice. Up to date no correspondence came from the branch