No feedback after almost a year

After 10 years of sleeping a cloud 9 queen bed decided to take the plunge into purchasing a new bed, so I visited the Dial a Bed franchise in Horizon View Roodepoort and the sales person showed us the King Koil Pluto pillow top queen bed, so we were sold on this bed and purchased it. <br> <br> After around 8 months the bed was sagging on both sides and I had been turning it every two weeks just so that I could distribute the weight. I contacted dial a bed via telephone in January 2014 and got no response, eventually went back to the store where I purchased it from, they then sent out a person from a company called Bravo Group Sleep Products, and he took pictures and informed us that the mattress was faulty and had sunken both sides more than 7cm, this happened on the 19/02/2014. <br> <br> Then the franchise I was dealing with closed down and have had no forwarding information for the mattress delivery or swop out. <br> <br> I am seriously at my wits end and have a terrible bed that is causing terrible back ache and I now regret ever buying a new bed.<br> <br> Please could someone come back to me regarding this issue so that I can get it resolved.