RR
Rayand R

1 reviews | Active since Jan 2015

31 Jan 2015, 10:45

No delivery, Excuses & Lies!

I bought a bed set online, under the (apparently false) pretense that it would be delivered in the specified period. After 48 hrs passed with no call, I called the call centre to find out the status of my order. <br> They had no idea of my order, let alone its status! I was given the excuse that the warehouse had issues with its system, and that they couldn't source my bed from any branch. After around a dozen calls (totalling R120), I received not a single call back, despite numerous promises for call backs. I am currently sleeping on the floor because of this. I was also promised that the online orders call centre would be open on Saturday, which turned out to be a lie, and the supervior, Amanda, has also removed her phone from the hook to ignore calls. <br> I guarantee - I will never have any dealings with this pathetic \business"again"

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Replies (1)
Dial-a-bed
Dial-a-bed's reply02 Feb 2015, 12:00
Official
Hello RR_Engineer,

We would like to apologise for the inconvenience caused due to this. We have received feedback that you will be receiving your delivery on 03/02/2015 as arranged with you.

Kind regards
Dial-a-Bed