No customer service

So further to my last post, I see that this Forty Winks collapsing problem is a common one, as is them putting their hands in the air and blaming a change in systems/ownership as their reason for being UNWILLING, not unable, to help. We had a bed on account, that was paid off in 2010, so it has not yet been 5 years and they have no record of the account that we opened with them to purchase our bed, I even provided account number information that I could decipher from the debit order. No wonder this change is happening and I am fairly certain that Coricraft will want to pass them off too if this is how they treat the customer and represent the brand. Although I am also fairly certain that they will want to claim that a stain on the mattress voids our warranty (another claim I see them making in this regard). DISGUSTING service delivery