NM
Nokuthula M
1 reviews | Active since Jul 2020
02 Jul 2020, 18:56
No communication whatsoever
I Ordered a single bed mattress and a queen bed mattress online on Friday the 26th of June.Got an email that I will be contacted within 48hrs,guess what.!!!nothing happened after 48hrs so I sent an email referencing my order number,still no response.I decided to call to make a follow up and a lady by the name of Natalie I think ...took my order number and promised to get back to me and she never did.
Helpful (0)
Replies (4)0
Replies (4)
Dial-a-bed's replyOfficial
09 Jul 2020, 12:31Hi Nokuthula
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Dial-a-bed's reply09 Jul 2020, 12:31
Official
Hi Nokuthula
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
Thank you for sharing your review with us.
We are terribly sorry to read of your experience and we would like to make things right.
Our regional manager will be in touch with you shortly to resolve the matter.
Kind Regards,
PM
Dial a Bed
NM
Nokuthula M's updateReviewer Update
13 Jul 2020, 11:39Still don't know when my mattresses will be delivered.
NM
Nokuthula M's update13 Jul 2020, 11:39
Reviewer Update
Still don't know when my mattresses will be delivered.
Dial-a-bed's replyOfficial
13 Jul 2020, 13:06Hi Nokuthula,
This is to confirm that contact was made with you last week to confirm whether you're happy with us upgrading your order. Our Sleep Experts concluded that contact will be made this week to confirm a delivery date for your upgrade.
We will be contacting you today with a date confirmation.
This is to confirm that contact was made with you last week to confirm whether you're happy with us upgrading your order. Our Sleep Experts concluded that contact will be made this week to confirm a delivery date for your upgrade.
We will be contacting you today with a date confirmation.
Dial-a-bed's reply13 Jul 2020, 13:06
Official
Hi Nokuthula,
This is to confirm that contact was made with you last week to confirm whether you're happy with us upgrading your order. Our Sleep Experts concluded that contact will be made this week to confirm a delivery date for your upgrade.
We will be contacting you today with a date confirmation.
This is to confirm that contact was made with you last week to confirm whether you're happy with us upgrading your order. Our Sleep Experts concluded that contact will be made this week to confirm a delivery date for your upgrade.
We will be contacting you today with a date confirmation.
NM
Nokuthula M's updateReviewer Update
13 Jul 2020, 15:52Afternoon.
Last week I was contacted for an upgrade on my order,however I was not informed of the delivery date as they didn't know when my order will be delivered.Today I was contacted confirming that my mattresses will be done by friday and delivered together.
Last week I was contacted for an upgrade on my order,however I was not informed of the delivery date as they didn't know when my order will be delivered.Today I was contacted confirming that my mattresses will be done by friday and delivered together.
NM
Nokuthula M's update13 Jul 2020, 15:52
Reviewer Update
Afternoon.
Last week I was contacted for an upgrade on my order,however I was not informed of the delivery date as they didn't know when my order will be delivered.Today I was contacted confirming that my mattresses will be done by friday and delivered together.
Last week I was contacted for an upgrade on my order,however I was not informed of the delivery date as they didn't know when my order will be delivered.Today I was contacted confirming that my mattresses will be done by friday and delivered together.