AV
Aloise V
1 reviews | Active since Mar 2015
09 Jun 2015, 11:19
No awnser on bed brought
Good day<br> <br> I have brought a bed online on 05/06/2015 and paid for it via internet banking, on the same day, following all the instructions as given per Dial-a-bed. I received an email stating that they will contact me within 48 hours to confirm the date of delivery. I have not yet heard anything. I have emailed them again, but to no avail.
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Dial-a-bed's replyOfficial
09 Jun 2015, 12:38Hello Aloetjie93,
Thank you for bringing this matter to our attention, Dial a Bed would like to apologies for no communication and the delay regarding delivery
The complaint has however been escalated through to senior management for assistance with resolving.
We have in the meantime advised Manager to contact you and make delivery arrangements, Manager will then be able to obtain a date of delivery and will advise accordingly.
Will also continue to follow up to find out if you happy with the service you received
Thanks and kind regards,
Dialabed
Thank you for bringing this matter to our attention, Dial a Bed would like to apologies for no communication and the delay regarding delivery
The complaint has however been escalated through to senior management for assistance with resolving.
We have in the meantime advised Manager to contact you and make delivery arrangements, Manager will then be able to obtain a date of delivery and will advise accordingly.
Will also continue to follow up to find out if you happy with the service you received
Thanks and kind regards,
Dialabed
Dial-a-bed's reply09 Jun 2015, 12:38
Official
Hello Aloetjie93,
Thank you for bringing this matter to our attention, Dial a Bed would like to apologies for no communication and the delay regarding delivery
The complaint has however been escalated through to senior management for assistance with resolving.
We have in the meantime advised Manager to contact you and make delivery arrangements, Manager will then be able to obtain a date of delivery and will advise accordingly.
Will also continue to follow up to find out if you happy with the service you received
Thanks and kind regards,
Dialabed
Thank you for bringing this matter to our attention, Dial a Bed would like to apologies for no communication and the delay regarding delivery
The complaint has however been escalated through to senior management for assistance with resolving.
We have in the meantime advised Manager to contact you and make delivery arrangements, Manager will then be able to obtain a date of delivery and will advise accordingly.
Will also continue to follow up to find out if you happy with the service you received
Thanks and kind regards,
Dialabed