Nightmares? Try buying a bed from Dial-a-Bed

<p>My husband found a cheaper bed with better terms, but I insisted we buy from a reputable company - Dial-a-Bed. We paid for the bed on Thursday last week and were told they would let us know when it would be delivered. Meanwhile, I found a buyer for my old bed, and we slept on my son's bed for a few nights. By Monday afternoon , still no news on the new bed. On Tuesday (day three of a huge migraine from sleeping on an unsupportive bed), hubby calls and we are told they would let us know when to expect delivery. On Wednesday, yesterday afternoon, he goes to the store to be told Restonic is on strike. So we were upgraded to a more expensive bed (we had to pay in the difference) and told it would be delivered today. Finally, the delivery truck (an 8 ton truck) arrives at our residential complex and it can't enter the gates. The guys had to carry the bed 1km to bring it to our house and that was VERY awkward for me. I felt obliged to give them a tip, which they refused, but I insisted, because it is inhumane to expect that of them, but I had no other option. All in all, this was a very unpleasant buying experience. It has taken the joy right out of a decent night's sleep, and with the extra charges, medication, phone calls and petrol, and the tip I gave the guys, it cost us close on R1000 more than what we had bargained for. The sales lady and the delivery guys were courteous and helpful, but the company policy and haphazard methods were just terrible. I understand that the store was closing down, but we are paying customers, not some inconvenience you have to brush off and treat as an afterthought.</p>