Never trust Dial a bed. They do not care

Towards the end of October last year we bought a bed. The bed was fine until it started making noise around December. This bed makes a knocking noise each time l move. It has become so uncomfortable to sleep. A few days ago l wrote to Dial a bed. They asked for pictures of the mattress without any covers. I sent the pictures. The bed is very clean as it is less than three months old. Yesterday l received an email from Athal Fell. She demanded l make a video of the noise to see where it was coming from. I then realised this Altha works for Sleepworld. I had boughy from Dial a bed therefore l should only be hearing from them. This morning l received a phone call from Dial a bed. The woman asked if this bed was in the children's bedroom even though l had said it made noises each time l moved. They asked me to go to their store to try mattresses and choose the one l liked so they could upgrade me. I will then have to pay more money for the upgrade. Is that an upgrade? No it is not an upgrade instead l will be sold another bed. I bought a new bed and it should not be making any knocking sounds each time l moved. After telling here there was no Dial a bed store where l lived and that trip to go try a mattress would take me over three hours. She then told me they would not upgrade me but will exchange it but it would be the same bed. On top of the noises it makes my back is very sore every morning. Dial a bed, a bed is where one sleeps so the body can rest. It should be comfortable. This one is stressing me instead. I am sure there are brand beds of the same price l paid. Common sense would be to offer me a brand that is trusted Dial a bed l am deprived of a restful sleep and that is not what l paid for.