More non-serivce from Dial a bed

Useless, hopeless and pathetic. After delivering the wrong item, you don't return my calls, ignore my emails until I go to Hello Peter. You then confirm via email that you will fix your mess and send the correct item on Friday. I arrange and pay for my domestic to be at the house on Friday and guess what ?? You don't bother to arrive !!! There is a good reason that 48% of your ratings of only ONE STAR !