Missing Items/ Warehouse supply chain error

I visited the Dial-a-bed store in Langeberg Mall in Mossel Bay on friday 22/12/2017 and bought goods to the value of 14k zar. I used my own courier service to pick the items only to discover when the delivery was made at my home that not all the items was released by the warehouse/store and the one item that needed assembly was supp**** with only half the parts it needed. I find this very frustrating that I know have to go back to the store and try to retrieve the missing items and then organise a courier again at my expense to collect the rest of the remaining missing items. I would really like a response from the store to resovle this issue and make them aware that their communication between store and warehouse should be adressed.

Sincerely G Jansen Van Rensburg