JH
Janine H

1 reviews | Active since Nov 2019

01 Feb 2020, 09:52

Misleading / false adverting

Please be aware that Dial a Bed misleads customers. You buy products “clearance sale”, they never inform you that it’s demo or returned stock. When they deliver, it’s clearly 2nd hand (dirty and squeaks). And when you ask for an exchange and demand a base as per their website “FREE BASE WITH ANY MATTRESS FROM R5999” , the prices have gone up and it’s now another promo. I’ve paid R10000 for a mattress and it was in the “month end madness” advertising a free base, and now they refuse to give me the base. So they push prices, so you actually pay for the base. That is false advertising.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply03 Feb 2020, 08:33
Official
Hi Janine, 

Thank you for sharing your review with us. 

Please note that the store you purchased from is our Lenasia Clearance Store which does stock demo or clearance items. We are sorry to read of your experience and would like to make things right. 

One of our managers will be in contact shortly to resolve the matter 

Kind Regards, 
PM 
Dial a Bed 

Best regards,