AS
Ana S

1 reviews | Active since Mar 2014

10 Jan 2022, 08:42

Lies Lies and more Lies

Extremely disappointed by the lies coming from Dial A Bed. On Friday I bought a mattress, I was in front of the sales lady when she called the warehouse and they told her the mattress would be delivered on Saturday. On Saturday morning, I received a phone call from the warehouse saying they would deliver on Monday, of course by then we were expecting the mattress on Saturday as we were promised and I explained the same to the warehouse person. He told me he would phone me back, which he didn't, I then phoned the warehouse and spoke to the same person, he confirmed the mattress would be delivered on Saturday. all this happened before 11am, by 4:30 still no mattress, I phoned the branch, the guy tells me, not to worry the mattress is on it's way, needless to say, today is Monday and still no mattress. Are all the Dial-a-Bed employees taken to the same lying school? Absolutely terrible service, all they want is a sale once the payment is done, who cares about the client. Dial-a-Bed I speak directly to you, jack up your s***t and stop lying to customers.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply14 Jan 2022, 12:21
Official
Hi Ana, we sincerely apologize for the miscommunication regarding the delivery date and regret having to inconvenience you. Thank you for taking our call and confirming that your bed has now been received. Thanks, NG.