AX
Azola X
1 reviews | Active since Dec 2024
09 Dec 2024, 09:30
King koil mattress sagging after two months of purchase
I have bought a king koil mattress two months ago and it is already sagging.
I have sent an email, with no response.
I am so dissapointed
Helpful (0)
Replies (6)0
Replies (6)
Dial-a-bed's replyOfficial
09 Dec 2024, 09:51Hi Azola, your query has been escalated to management for assistance and will be in contact with you soon to assist. Thanks, NG.
Dial-a-bed's reply09 Dec 2024, 09:51
Official
Hi Azola, your query has been escalated to management for assistance and will be in contact with you soon to assist. Thanks, NG.
AX
Azola X's updateReviewer Update
09 Dec 2024, 10:05When is soon?
AX
Azola X's update09 Dec 2024, 10:05
Reviewer Update
When is soon?
Dial-a-bed's replyOfficial
09 Dec 2024, 10:12Hi Azola, management has provided feedback and confirmed that our team has responded to your email. The team is actively working on getting your query resolved as soon as possible. Thanks, NG.
Dial-a-bed's reply09 Dec 2024, 10:12
Official
Hi Azola, management has provided feedback and confirmed that our team has responded to your email. The team is actively working on getting your query resolved as soon as possible. Thanks, NG.
AX
Azola X's updateReviewer Update
19 Dec 2024, 13:19Thank you, I have requested for the product to be collected and get my full refund.
The mattress was collected yesterday and no one said anything, I did a follow and there's still no response. What is the next step? How do I get my refund back?
Kind regards
The mattress was collected yesterday and no one said anything, I did a follow and there's still no response. What is the next step? How do I get my refund back?
Kind regards
AX
Azola X's update19 Dec 2024, 13:19
Reviewer Update
Thank you, I have requested for the product to be collected and get my full refund.
The mattress was collected yesterday and no one said anything, I did a follow and there's still no response. What is the next step? How do I get my refund back?
Kind regards
The mattress was collected yesterday and no one said anything, I did a follow and there's still no response. What is the next step? How do I get my refund back?
Kind regards
Dial-a-bed's replyOfficial
19 Dec 2024, 14:13Hi Azola, Management has confirmed that they have processed the refund with the payment provider you used. The payment provider you used will be in contact with you regarding the refund from their end. Thanks, NB.
Dial-a-bed's reply19 Dec 2024, 14:13
Official
Hi Azola, Management has confirmed that they have processed the refund with the payment provider you used. The payment provider you used will be in contact with you regarding the refund from their end. Thanks, NB.
AX
Azola X's updateReviewer Update
19 Dec 2024, 17:06Thank you , they have already started with the refund process as well.
AX
Azola X's update19 Dec 2024, 17:06
Reviewer Update
Thank you , they have already started with the refund process as well.