Issues with the new bed from Dial-a-Bed Mossel Bay

Item: Dial-a-bed
Rating: 1
Author: Tertius J

We purchase a bed from Dial-a-bed, Mossel Bay and after a few months we have submitted a complain, but the attitude from both Dial-a-Ded and Sealy, was, "do not make your problem our problem".

But looking at the reviews on Hellopeter, I do understand know why these two Service Providers has thsi attitude:

According to Hellopeter statistics: Dial-a-bed have 690 views, with 63 % of the total below 2 stars Sealy have 219 views, with 93 % of the total below 2 stars.

I notise that most of the reviews have recieved this standards response:

""Dial-a-bed’s reply zz Apr 2025 Hi ***X, your query has been escalated to management for their attention. Our team will be in contact with you soon. Thanks, YY""

Helpful (0)

Replies (1)

Dial-a-bed's replyOfficial

14 May 2025, 15:40

Hi Tertius, we can confirm that our regional manager, Shawn Le Roux has been in contact with you to assist with your query. We will revert once feedback has been received. Thanks, NG.

Dial-a-bed's reply14 May 2025, 15:40

Official

Hi Tertius, we can confirm that our regional manager, Shawn Le Roux has been in contact with you to assist with your query. We will revert once feedback has been received. Thanks, NG.